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How much is delivery? |  |
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Digital Cameras, Camcorders, Printers, Sat Navs:
Next day Special Delivery, by 1pm: £7.99
1-2 day Citylink, 9am - 5pm: £5.99
5-7 day Citylink, 9am - 5pm: £3.99
About our next day by 1pm service:
This is sent by Royal Mail Special Delivery. If your order is placed by 5pm, Monday to Friday for an in stock item and there are no issues with your credit card (we will always try and call you right away if there are) then delivery will be the next day by 1pm. This includes delivery on a Saturday (but not Sunday).
Whilst over 99.5% of deliveries sent out on this method are delivered next day, we can't guarantee it. It can often take an extra day for delivery to non-mainland UK.
Memory cards and Accessories:
by first class post: £1.99
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| How long does delivery take? | |  by Next Day Special Delivery
Items dispatched by Royal Mail Special Delivery are delivered the next working day before 1pm. Occasionally this can take an extra day.
by Citylink 1-2 days
In stock items are dispatched the same day if ordered before 5pm and delivered in 1-2 working days between 9am and 5pm.
by Citylink 5-7 days
In stock items are usually dispatched within 2-4 days and then delivered in 1-3 working days between 9am and 5pm.
by First Class post
Memory cards and accessories will be sent by first class post and delivered in 1-2 working days.
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| When will my order be dispatched? | | If you order before 5pm Monday to Friday and the item is in stock then it will be dispatched the same day*. If you order after 5pm then your order will be dispatched the next working day.
* unless you select the Citylink 5-7 day service, in which case it will be dispatched within 2-4 working days.
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| How will my goods be packaged? | |  Very well! We want to ensure that your goods arrive in pristine condition. The picture on the right shows our new packaging system for larger cameras. The strong film strip ensures that the camera can't move during transit so there is no danger of it getting damaged. |
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| What happens if I'm out when a delivery is attempted? | | For items sent by Royal Mail Special Delivery...The postman will put a card through your door and then take the parcel to your local post office sorting depot. You then have upto three weeks to collect your parcel - you just need to take along the card and proof of ID. For items sent by Citylink...The driver will put a delivery card through your door and take the parcel to your local City Link depot. You can find out where this is by entering your postcode at http://www.city-link.co.ukYou can then call this depot to arrange another delivery, or you have a week in which to go and collect it. If they try to deliver it for a second time and you are out, then you have to collect it from the depot - they won't try and deliver it for a third time. |
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| How can I track my order? | | As soon as your order has been dispatched, we will email you a tracking number so that you can track your parcel on either the Royal Mail or Citylink websites. |
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| Will the outside of the box give away the contents? | | No - there is nothing on the outside of the box which indicates that it has come from UK Digital Cameras. We have our return our address shown, but use UKDC as the company name. |
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| What happens if my delivery gets lost? | | All items that we sent out are fully insured from the second they leave our warehouse, right upto the point they are signed for. In the unlikely event that a parcel should go missing, then as soon as the Royal Mail confirm they can't locate it we'll dispatch another one to you.
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| When will delivery take place? | | For items sent by Royal Mail Special Delivery...
Royal Mail Special Delivery will only deliver before 1pm (apart from remote parts of North Scotland where deliveries take place upto 5pm). Deliveries take place Monday to Friday, and if you select a residential address they will also deliver on Saturdays. (Saturday delivery isn't guaranteed but occurs on over 90% of Special Delivery items sent out on a Friday).
For items sent by Citylink...
Deliveries take place between 9am and 5pm, Monday to Friday.
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| Where do you deliver to? | | We deliver anywhere in the UK, including Northern Ireland, Channel Islands and BFPO addresses. Please add on an extra day for delivery if you live in the northern parts of Scotland or the Channel Islands.
Please note:
(1) Citylink delivery isn't a suitable option for Northern Ireland, Scottish Isles and the Channel Islands. Special Delivery is suitable for these locations.
(2) We don't export outside of the UK.
(3) For security reasons we're only able to ship to either the registered credit card address or a business address if payment is by credit card. If payment is by cheque or bank transfer then we're able to ship to any address as long as it's in the UK. Please call us on 0845 123 5345 if you'd like to pay by one of these methods.
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| Who can sign for the parcel? | | Anyone at the delivery address can sign for the parcel. We are responsible for the parcel until a signature has been received at the delivery address. It's not possible to specify that the parcel is only signed for by you. If delivery is to a work place, we advise you to let the reception (or whoever normally takes in your deliveries) that you have a parcel on the way.
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